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PC Repairs & Troubleshooting

Cairns Computer support offers a complete come-to-you computer repair service. You are also welcome to bring your equipment to our workshop (by appointment). Our prompt and reliable service is available 7 days a week. An approximate appointment time will be given to you upon booking. Most jobs are attended to same day if booked before midday!

Specialising in all PC repairs including fault troubleshooting, virus & malware removal, data backup solutions, networking & wifi, software installation & config as well as offering Broadband & VoIP services.

All jobs are handled on a first in, first serve basis. All business clients are prioritised over domestic clients, and expidited response times can also be arranged where required. For all service fees and charges, please refer to the table below:

Labour Rate: Workshop
Monday to Saturday (per hour) $60
Sundays & After hours (per hour) $75
Public holidays (per hour - emergency jobs only) $90
* minimum $35 inspection charge for all workshop jobs  


Onsite Callouts: Domestic / Home business clients
Callout fee / Travel charge (per hour base-to-base) $30
Labour rate - hourly (Mon to Sat: 9am - 5pm) $60
Labour rate - hourly (After hours & Sundays) $75
Labour rate - hourly (Public holidays) $90
Remote support / Phone support (hourly) $60


Onsite Callouts: Business / Commercial clients
Callout fee / Travel charge (per hour) $30
Labour rate - hourly (Mon to Sat: 9am - 5pm) $60
Labour rate - hourly (After hours and Sundays) $75
Labour rate - hourly (Public holidays) $90
Remote support / Phone support (hourly) $60
Priority 1 - Next job attendance + $90
Priority 2 - Response within 4hrs + $60
Priority 3 - Guaranteed same day response + $45


All labour fees are billed in 15 minute increments (or part thereof). Minimum 1 hour labour fee applies to all on-site jobs in addition to applicable callout fee. Priority fees are a surcharge applied in addition to all other fees where priority is requested.

Where an immediate solution is not available, a temporary 'fix' or workaround may be offered until a complete solution can be implemented.

Where onsite internet connectivity is needed and not available (eg: to download critical updates) a Cellular Data usage fee is charged at the rate of $10 per GB or part thereof for the use of the technician's telephone data service. First 100mb Free!

Some complex jobs may require return your PC to be taken to our workshop for repair,
and return back to you upon completion. Callout fees only apply once per job so your equipment will be returned to you upon completion of works at no extra cost!

Note: The above service fees do not include the cost of any hardware or other
consumables used in the process of repairing your PC. An estimated repair cost will always be given where possible, and prior to supplying new hardware.